Terms of Service

Last updated: September 12, 2026

These Terms of Service ("Terms") govern your use of the Rift Exchange website and any purchase you make from us, online or in person. By browsing the site, creating an account, or placing an order, you agree to these Terms together with our Refund Policy, Shipping Policy, Pre-Order Policy, and Privacy Policy, all of which are incorporated by reference. If you do not agree, please do not use the site or place an order.

We may update these Terms at any time by posting a revised version on this page. Continued use of the site after a change is posted means you accept the revised Terms.

1. Eligibility and accounts

You must be at least the age of majority in your province or territory of residence to purchase from us, or have the permission of a parent or guardian. You are responsible for keeping your account credentials confidential and for all activity under your account. Please keep your account information accurate and current; note that updating your account profile does not change the details of an order that has already been placed.

2. Orders and payment

All orders are paid in full at the time of checkout. We accept credit and debit cards issued in Canada and the United States, along with any other payment methods shown at checkout. Prices are in Canadian dollars unless otherwise stated and are subject to applicable taxes.

Placing an order is an offer to purchase. We reserve the right to accept, limit, or cancel any order at our sole discretion, including orders that appear to be placed for resale or speculative purposes, orders that exceed available stock, or orders affected by a pricing or listing error. If we cancel an order for any of these reasons, you will receive a full refund to your original payment method.

We may reduce the quantity of an order for multiple copies of the same item if we believe it was placed for resale.

3. Fraud prevention and verification

To protect our customers and our business, orders may be screened by us or by a third-party fraud-prevention service. As part of this process you may receive an email, text message, or phone call asking you to confirm your purchase, you may see a temporary $0.00 authorization on your payment method, or you may be asked to provide photo or ID verification. Orders may also be checked against the name, address, and phone number on file with your card issuer.

If we cannot complete verification, or you do not respond to a verification request, your order may be cancelled and refunded. For higher-value or higher-risk orders we may require a signature on delivery or restrict the order to in-store pickup.

4. Order changes and cancellations

We process orders quickly, so we may not be able to modify or cancel an order once fulfillment has begun. To request a change, contact us at contact@riftexchange.gg as soon as possible with your order number. Address changes must be made through our team; changing the address on your account does not update an existing order.

If you cancel an order or an item from an order before it ships (other than a pre-order, which is covered in Section 5), a restocking fee equal to the payment-processing and transaction costs we incurred on the order will be deducted from your refund.

5. Pre-orders

Pre-orders are paid in full at checkout. Cancelling a pre-order, in whole or in part, is subject to a processing fee of 10% of the cancelled value. Delays to release dates, reduced allocations from distributors, and other production or logistics factors outside our control are not grounds for waiving this fee.

Orders that contain pre-order items will be held and shipped together once every item in the order has arrived, unless you have arranged otherwise with us. Where a distributor raises the price of a pre-order item significantly after you have paid, we will contact you with the option to pay the difference or receive a full refund.

6. Shipping and delivery

Shipping options, rates, and destinations are described on our Shipping Policy page. Risk of loss passes to you once the carrier marks the package as delivered. Rift Exchange is not responsible for packages that are stolen, misplaced, or lost after being marked delivered. If theft is a concern at your address, you may request signature on delivery or in-store pickup in your order notes.

If you have not received a pickup notification or tracking number within the timeframe stated on our Shipping Policy page, contact us and we will look into it.

7. Product condition

We make every effort to ship products in the condition described. Minor cosmetic variations that occur in normal manufacturing and handling, such as slight dents or creases in outer packaging, small separations in factory shrink wrap, or superficial marks on boxes, are considered normal and are not grounds for a return, replacement, or compensation.

If your order arrives damaged, defective, or incorrect, contact us at contact@riftexchange.gg within 7 days of delivery with your order number and photos so we can make it right. For board games with missing or defective components, the publisher's replacement program is usually the fastest route, and we are happy to point you to it.

Trading card game singles are described using industry-standard condition grades. Grading involves some subjectivity, and small differences of opinion between reasonable graders are not grounds for a return.

8. Returns and refunds

Returns, exchanges, and refunds are governed by our Refund Policy. In summary: most unopened items purchased online may be returned within 14 days of delivery or pickup; in-store purchases are exchange-only within 30 days; and trading card game singles, sealed trading card game product, and sports cards are final sale.

9. Pricing and product information

We work to keep pricing, availability, and product descriptions accurate, but errors happen. If an item is listed at an incorrect price or with incorrect information, we may cancel any affected order and issue a full refund, even after the order has been confirmed. Product images are for illustration and may differ slightly from the item you receive.

10. Loyalty programs, promotions, and gift cards

Any loyalty points, tier discounts, promotional codes, or store credit we offer are subject to the terms published with that program and may be changed or discontinued at any time. Store credit and gift cards are not redeemable for cash except where required by law. We may cancel or reverse loyalty benefits associated with an order that is cancelled, refunded, or found to be fraudulent.

11. Buylist and trade-ins

If we purchase cards or products from you, the transaction is subject to the terms on our buylist page. Quoted prices are estimates until we have received and inspected the items; final payment is based on the condition and authenticity we verify. We reserve the right to decline any item.

12. Intellectual property

All content on this site, including text, product photography, graphics, and logos, belongs to Rift Exchange or its licensors and is protected by copyright and trademark law. Product names, artwork, and trademarks belonging to game publishers remain the property of their respective owners. You may not copy, reproduce, or use our content for commercial purposes without written permission.

13. Acceptable use

You agree not to use the site for any unlawful purpose, attempt to gain unauthorized access to any part of the site or its systems, interfere with the site's operation, use bots or automated tools to place orders or scrape content, or place orders using false information or a payment method you are not authorized to use. We may suspend or terminate your access for any violation.

14. Third-party services

Our site uses third-party providers for payment processing, shipping, fraud screening, and other functions. We are not responsible for the content or practices of those third parties, and your use of their services may be subject to their own terms.

15. Disclaimer and limitation of liability

The site and our products are provided "as is" and "as available." To the fullest extent permitted by law, Rift Exchange disclaims all warranties not expressly stated in these Terms, and our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages, including lost profits, arising from your use of the site or purchase of our products.

Nothing in these Terms limits any rights you have under applicable consumer-protection law that cannot be excluded by contract.

16. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute will be resolved in the courts located in Ontario, and you consent to their jurisdiction.

17. Contact

Questions about these Terms or your order can be sent to contact@riftexchange.gg.