Shipping Policy
Last updated: September 12, 2026
By completing checkout you agree to this Shipping Policy along with our Terms of Service, Refund Policy, and Pre-Order Policy.
Key points before you order
- Once a carrier marks a package as delivered, Rift Exchange is no longer responsible for it. We are not liable for parcels that are stolen, misplaced, or otherwise lost after delivery confirmation. If porch theft is a concern at your address, add a note at checkout requesting signature on delivery or choose in-store pickup.
- Cancelling an in-stock order or item, whether before or after it has been processed, is subject to a restocking fee equal to the payment-processing costs we incurred on the original transaction. Pre-orders follow a separate cancellation policy (see Section 11).
- Light scuffing, small nicks, or seam separations in factory shrink wrap, and minor packaging imperfections that are not caused by shipping damage, are normal for sealed product and do not qualify for compensation. All of our products come from authorized distributors.
- Clearance items are final sale once the order has been processed and shipped.
- If you have an order delivered to a freight forwarder or other third-party receiving service, we take no responsibility for damage or loss that occurs in their care.
- Customs duties, import taxes, and brokerage fees are the customer's responsibility. We are not responsible for delays or inspections by customs or border services.
- Orders shipped to an incorrect or incomplete address supplied by the customer are not eligible for replacement or refund if they fail to arrive.
1. Processing and delivery times
Most orders are processed and shipped within 0 to 3 business days. Delivery times after shipping depend on the carrier and your location. Because we ship quickly, an order may leave our warehouse before we are able to act on a change request (see Section 2).
2. Changing an order
Order changes, including address corrections, must be handled by our team. Updating your account profile does not change an order that has already been placed. Contact us at contact@riftexchange.gg with your order number as early as possible. We will do our best, but changes may not be possible once an order has entered fulfillment.
3. In-store pickup
If in-store pickup is offered at checkout, your order will normally be ready within 3 business days and you will receive a notification when it is. Bring valid photo ID. To have someone else collect the order on your behalf, add their name to the order notes or email us with your order number and their name. Orders are held for 30 days after the ready-for-pickup notice. Please wait for the notification before coming in; we cannot assemble orders on the spot.
4. Where we ship
We currently ship within Canada and to the United States. Some products cannot be shipped to the US because of publisher restrictions; any such restriction is noted on the product page. US-bound orders are shipped exactly as placed and cannot be merged or modified after checkout.
5. Shipping rates within Canada
Shipping is calculated at checkout based on weight, size, and destination. Parcels are sent by Canada Post or UPS at our discretion.
All orders
- Free shipping on orders of $175.00 or more before taxes.
Orders containing only trading card game singles
- Tracked flat rate: $10.95 anywhere in Canada; free on singles-only orders of $100.00 or more before taxes. Minimum order value of $20.00 for tracked flat rate.
- Letter mail: $3.00 on singles-only orders under $30.00 before taxes, and free on singles-only orders of $30.00 or more, provided the order is within the weight limit. If the weight limit is exceeded, letter mail will not appear as an option.
- Letter mail is sent in a standard envelope without tracking or insurance. Rift Exchange is not responsible for letter mail shipments that are lost in transit, since there is no way to trace or insure them. Choose tracked shipping if you want protection.
Oversized orders and orders to remote locations may require additional shipping charges. We will contact you before shipping if this applies.
6. Shipping rates to the United States
- Flat rate of $17.95 CAD to most continental US addresses, sent via Canada Post/USPS Expedited or UPS. Minimum order value of $20.00.
- Certain coastal and remote states may instead be offered UPS Standard shipping at $30.00 CAD, and additional charges may apply.
- Duties, taxes, and shipping costs are calculated at checkout where possible. Where they are not, the carrier will collect any import charges from you on delivery.
- Free shipping is not available on US orders.
- All US orders are final sale and cannot be returned, merged, or modified once placed.
7. Sales tax
Tax is applied at checkout according to the province, territory, or state of the shipping address.
8. Delivery instructions
Use the order notes field at checkout for delivery instructions such as buzzer codes or safe-drop preferences. For last-minute requests, email contact@riftexchange.gg with your order number.
9. Damaged or incorrect items
If anything in your order arrives damaged or you receive the wrong item, email contact@riftexchange.gg within 7 days of delivery with your order number, a description of the issue, and photos. If the outer box was damaged in transit, please photograph that as well so we can file a claim with the carrier. We will arrange an exchange, return, or partial refund as appropriate.
Cosmetic marks, light scuffs, or minor tears on the outside of sealed trading card or sports card product that do not affect the contents are not considered damage and are reviewed case by case.
10. Returns
Most unopened items purchased online may be returned within 14 days of delivery or pickup for a refund, less the outbound shipping and payment-processing costs we incurred. Return shipping is at your expense. Trading card game singles, sealed trading card game product, sports cards, clearance items, and randomized products such as blind boxes or mystery bundles cannot be returned. US orders are final sale. See our Refund Policy for full details.
11. Pre-orders
Orders that include a pre-order item are held until every item in the order is available, then shipped together. Cancelling or reducing a pre-order incurs a 10% fee based on the value of the cancelled items. If we offer a substitution or store credit instead of charging the fee, the resulting transaction is final sale. See our Pre-Order Policy for full details.
12. Oversized orders, remote locations, and special circumstances
In some cases the actual cost to ship an order is substantially higher than the rate charged at checkout, for example very large or heavy orders or deliveries to remote areas. When this happens we will contact you to arrange payment for the difference before shipping.
In rare cases where a distributor's price increases significantly after you have ordered, we may contact you with the option to pay the updated price or receive a full refund.
13. Product availability
All orders are subject to stock availability. If an item is oversold or unavailable when your order is processed, we will contact you and remove it from the order with a refund for that item. If this brings your order below a free-shipping threshold, we will still ship the remainder at no charge.
14. Quantity limits
We reserve the right to reduce the quantity of any item in an order, particularly for high-demand releases or orders that appear to be for resale. You will be notified of any adjustment and refunded for the difference.
15. Fraud prevention
Orders may be screened by us or a third-party fraud-prevention service. You may receive a text, email, or phone call asking you to confirm your purchase, see a temporary $0.00 authorization on your payment method, or be asked to supply photo verification. Orders may also be verified against the name, address, and phone number on file with your card issuer. Cards issued outside Canada or the United States are not accepted. If verification cannot be completed, the order may be cancelled and refunded. Higher-value or higher-risk orders may be shipped with signature required or restricted to in-store pickup at our discretion.
16. Store credit and gift cards
Store credit or gift cards issued for any reason, including as a full or partial refund, are non-refundable and cannot be transferred, exchanged for cash, or converted to another payment method or currency.
We reserve the right to cancel any order for any reason. If we do, you will receive a full refund.
Questions? Email contact@riftexchange.gg with your order number.