Refund Policy

Returns & Refunds

Online orders

We accept returns on most items within 14 days of the delivery or pick-up date. To qualify, the product must be unopened, in its original condition and packaging, and reach us in that same condition.

Before sending anything back, contact us at contact@riftexchange.gg with your order number so we can approve the return and provide instructions. Returns sent without prior approval may not be processed. You may ship the item to us at your own cost or bring it to our store in person.

Approved refunds go back to your original payment method. Any outbound shipping charges and payment-processing fees we incurred on the order are deducted from the refund. Pre-order items are subject to our pre-order terms and may incur a cancellation fee.

In-store purchases

In-store purchases are not eligible for refunds. Unopened items may be exchanged within 30 days of purchase with a receipt, for other merchandise or store credit. If the new item costs more, you pay the difference; if it costs less, the remainder is issued as store credit.

Final sale items

The following cannot be returned or exchanged under any circumstances: trading card game singles, sealed trading card game product, and sports cards or sports memorabilia.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us at contact@riftexchange.gg within 7 days of delivery with photos and your order number and we'll sort it out. For games with missing or defective components, the publisher's replacement program is usually the fastest route, and we're happy to point you to it.